Privacy Policy

When you place an order with Monster Depot, we collect the following information necessary to fulfill your purchase and provide customer service:

• Contact Information: Name, email address, phone number
• Shipping Information: Delivery address and shipping preferences
• Order Information: Product selections, flavor choices, and purchase history
• Payment Information: Processed securely through Stripe (we never store your full payment details)
• Account Information: Username, password (encrypted), and profile preferences if you create an account

Your information is used solely for the following purposes:

• Order Fulfillment: Processing and shipping your Monster Stixx orders
• Customer Service: Responding to inquiries and resolving issues
• Product Updates: Notifying you about new flavor drops and restocks (only if you opt in)
• Legal Compliance: Age verification and regulatory requirements for adult products (21+)
• Service Improvement: Understanding customer preferences to improve our products and experience

We take data security seriously and implement industry-standard protections:

• Encryption: All data transmitted to and from our site is encrypted using SSL/TLS
• Secure Storage: Your information is stored in secure, access-controlled databases
• Payment Security: Credit card processing is handled by Stripe, a PCI-DSS compliant payment processor
• Limited Access: Only authorized personnel have access to customer data
• Regular Audits: We regularly review our security practices and systems

We do not sell, rent, or trade your personal information. We only share data with:

• Shipping Partners: To deliver your orders (name, address only)
• Payment Processors: Stripe handles payment transactions securely
• Legal Requirements: When required by law or to protect our rights

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Update or correct your personal information
• Deletion: Request deletion of your account and associated data
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable format

Cookies and Tracking

We use essential cookies to maintain your shopping cart and session. We do not use third-party tracking cookies or sell your browsing data to advertisers. You can disable cookies in your browser settings, but this may affect site functionality.

Age Verification

Our products are for adults 21 and over. By using our site and making a purchase, you confirm that you meet this age requirement. We reserve the right to verify age through third-party services.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.