FAQ

Fast answers. No corporate talk. Just what you need to know.

ORDERING & PAYMENT

SHIPPING & DELIVERY

PRODUCTS & CONTENTS

SESSION & EXPERIENCE

ACCOUNT & SUPPORT

POLICIES & SAFETY

In short

We're fast. We're responsive. We're about quality, consistency, and creativity. If anything ever feels off — from shipping to flavor — we'll make it right.

Still got questions? Reach out via email.

Email Support

FAQ

ORDERING & PAYMENT

How do I place an order?

How do I pay?

Why don't you accept cards?

How long do I have to pay after checkout?

How do I make sure my payment is matched to my order?

How do I know my order went through?

SHIPPING & DELIVERY

Do you ship?

How much is shipping?

How long does shipping take?

Do you provide tracking?

Is the packaging discreet?

PRODUCTS & CONTENTS

Are Monster Depot products cannabis or nicotine?

What exactly are Monster Stixx?

Are Monster Pods and Monster Tanks the same?

How much is in each product?

What's inside your products?

What are your products made from - THCA liquid diamonds or live resin?

Are your products sativa, indica, or hybrid?

Do flavors ever change?

Why didn't I get my flavor?

SESSION & EXPERIENCE

What does "session" mean?

How do I choose the right product?

Are these products strong?

ACCOUNT & SUPPORT

Do I need an account to order?

Where can I see my orders?

How do I contact support?

I made a mistake on my order — what should I do?

POLICIES & SAFETY

Are these products for adults only?

Can I return or cancel an order?

What happens if my order expires?

Is my information secure?

In short